Returns & Exchanges
At Govee, we stand behind the quality of our smart lighting and home electronics with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we provide a straightforward process for returns and technical support to ensure your home remains bright.
Initiate Your Request
Contact our customer support team at [email protected] within 30 days of delivery with your order number and the reason for the return.
Receive Return Authorization
Once your request is approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the specific shipping address for our warehouse.
Pack and Ship
Securely pack the device in its original packaging including all accessories and manuals; clearly mark the RMA number on the outside of the package before shipping it back to us.
Refund Processing
After we receive and inspect your item, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing